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FAQ's

Have a question? Check out if we've answered it below!

What payment options do you offer?
Is it safe to put my credit card number into this mysterious website?
Can I store my credit card information on your site and is it safe?
I can't log in to my account?
I received a receipt from Paypal but not from Billy Reid – did my order go through?
How do I find about promotions and sale offers?
How do I cancel an order?
What is your return policy?
How do I return or exchange my order?
How long does a return or exchange take to process?
Will I be charged for shipping on my return or exchange?
What's your privacy policy?
What is your customer service contact info?
What carrier do you use for domestic shipping?
How do I track my order?
If I order multiple items, will they come in separate shipments?
My tracking number doesn’t work/is invalid, etc.
Do you ship internationally?
What carrier do you use for international shipping?
I’m an international customer. Can I return or exchange my order?
What is the estimated duty/tax on international orders?
Is duty included in my international order?
How long does it take for my package to arrive?